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2026 Customer Success Salary Survey

SuccessEngine is building the 2026 edition of the Customer Success Salary Guide.

Last year, 310 Australian CS professionals contributed to make it the go-to benchmark for the industry, and we're aiming even higher this year.

Takes about 4 minutes.

All responses are anonymous and only reported in aggregate.

As a thank you, everyone who completes it gets early access to the full report before it's public.

If you would like a copy of the 2025 Customer Success Salary Guide, please download your copy here:

Part 1: Role and Experience

1. What is your current job title?

*

2. How many years of experience do you have in Customer Success?

*

3. How long have you been in your current role?

*

4. What best describes the customer segment you primarily manage?

*

5. Roughly how many accounts do you manage?

*

6. If you're in a leadership role, how many direct reports do you have?

*

Part 2: Company Context

7. How many employees does your company have? (Use LinkedIn Company Page)

*

8. What industry does your company operate in?

*

9.Who does the Customer Success function report into?

*

A

Sales / Revenue

B

Product

C

Its own executive (CCO, CS org stands alone)

D

Marketing

E

Other

10. Which state/territory are you based in?

*

Part 3: Compensation

11. What is your current base salary (AUD) excluding super/bonus/commission/equity

*

12. Do you carry a quota or revenue target?

*

A

No revenue responsibility

B

Renewal target only

C

Expansion target only

D

Combined renewal + expansion target

E

Other

13. Do you receive compensation beyond base salary?

*

Performance bonus

Commission (tied to renewals/expansion)

Equity (stock options/RSUs)

None

14. If you receive a bonus or commission, what % of base does it represent at target?

*

15. What % of your target bonus/commission did you actually receive last cycle?

*

A

0–25%

B

26–50%

C

51-75%

D

76-100%

E

100%+ (over-achieved)

F

Not applicable

Part 4: Work Arrangement

16. What is your current work arrangement?

*

A

Fully remote

B

Hybrid

C

Fully on-site

Part 5: AI & Role Outlook

17. Do you use AI tools in your day-to-day CS work (health scoring, QBR prep, ticket triage, call summarisation, etc.)?

*

A

Yes, regularly

B

Yes, occasionally

C

No, but my company is rolling it out

D

No

18. Has AI adoption changed your team's headcount in the past 12 months?

*

A

Team has grown despite AI adoption

B

Team size unchanged

C

Team has shrunk / hiring has slowed because of AI

D

Not sure / not applicable

Part 6: Satisfaction

19. How satisfied are you with your total compensation?

*

1

2

3

4

5

Very dissatisfiedVery satisfied

20. How satisfied are you with your role overall?

*

1

2

3

4

5

Very dissatisfiedVery satisfied

21. Are you currently looking for a new role, or open to one?

*

A

Actively job searching

B

Open but not actively looking

C

Happy where I am, not looking

D

Not sure

What's the primary driver behind that?

*

A

Compensation

B

Career growth / promotion opportunity

C

Burnout / workload

D

Concerns about job security (incl. AI)

E

Company/leadership instability

F

Other

Email (optional for your personalised benchmark and early access to the report)

*